Please see below for answers to common questions around your rental experience with Roos!
While each inflatable may differ in space needed due to size, we do need a flat area that is free of any tree limbs or power lines above it. We also need to have GFI outlets within 50 ft of where you would like the rental.
At the time of booking, you would put down a deposit equal to 50% of the total cost of the rental. This deposit is NONREFUNDABLE. We do provide options to change the date in the event of a weather event. The remaining balance of your rental would be collected at delivery.
You have until 48 hours from your delivery time to choose to move your rental date to any time within 21 days from your original rental date. We will make every attempt to give you the same inflatable you requested on the new date as long as it is not already booked. If it is not available, we will work with you to select a comparable one. Your original deposit would be moved over to your new rental date. There are NO REFUNDS given on deposits.
Unfortunately, there are no opportunities to move the date at this time. Your deposit and remaining balance that was collected upon delivery would not be refundable.